General Terms of Use

In order to ensure consistent service quality for all users and preserve the stability, security and performance of the Platform, COMINTY implements a Fair Use Policy (the "Fair Use Policy").

The Fair Use Policy applies to any License Agreement that does not expressly stipulate a contractual volume of requests, storage, or feature usage. Where the License Agreement stipulates such a volume, its provisions shall prevail.

The use of the Platform by each User and by the Organization is subject to reasonable usage limits and technical safeguards, set at COMINTY's reasonable discretion, which may apply notably to:

• the number of requests made per session, per day, per week, or per month;
• the volume and complexity of data processed per request, including message length, file size, number of attached files, and conversation length;
• access to certain artificial intelligence models or specific features, including advanced mode, autonomous agents, parallel processing, and third-party integrations;
• the processing speed of requests, including latency, throughput, and parallelism;
• the number of simultaneous or automated requests;
• the storage volume allocated per User or per Organization.

These limits may vary over time depending on the model or feature used, the volume and complexity of the data processed, the Platform's load, and COMINTY's operational requirements.

COMINTY is not required to disclose fixed numerical thresholds for each limit, provided that the Fair Use Policy and the types of usage restrictions that may apply have been notified to the Organization in accordance with these General Terms.

COMINTY may provide information on applicable usage limits or consumption levels through any written means, including email, in-Platform notifications, product documentation, or the Platform interface, where such information is technically available.

The initial implementation of the Fair Use Policy with respect to an Organization, where its License Agreement did not provide for any usage limit at the date of signature, shall be notified by COMINTY at least thirty (30) calendar days prior to its effective date.

Once the Fair Use Policy is in force, subsequent adjustments to the usage limits or technical safeguards may be made by COMINTY at its reasonable discretion and notified to the Organization by any written means, including email, in-Platform notification, product documentation, or update to these General Terms.

Where an adjustment materially affects the Organization's use of the Platform, COMINTY will use reasonable efforts to provide prior notice, except in the event of security risk, manifest abuse, unauthorized automation, abnormal usage, critical overload, or threat to the stability, security or performance of the Platform, in which cases the relevant measures may apply immediately.

In the event of overage, abnormal usage, disproportionate consumption of Platform resources, manifest abuse, unauthorized non-human use, or threat to the stability, security, or performance of the Platform, COMINTY reserves the right, without such measures constituting a breach of its contractual obligations:

• (i) to apply a temporary and progressive limitation of the request processing speed ("Throttling"), without complete interruption of the service;
• (ii) to temporarily restrict access to certain models or features, including by switching to a less resource-intensive model;
• (iii) to limit the number of simultaneous or automated requests;
• (iv) to propose to the Organization an upgrade to its plan;
• (v) in the event of manifest abuse, unauthorized non-human use, scraping, non-contractual automation, looping requests, security risk, or threat to the stability of the Platform, to immediately suspend access to the affected account(s), with prior warning where circumstances reasonably allow.

COMINTY shall apply such measures in a proportionate manner, taking into account the nature of the usage, the impact on the Platform, and the need to preserve service quality for all users.

Where technically available, COMINTY may provide the Organization or its Users with information relating to their usage levels through the Platform interface, in-Platform notifications, email, or any other written means.

Such information is provided for transparency purposes only and shall not constitute a condition precedent to the application of the Fair Use Policy, including Throttling or other technical safeguards in case of overage, abuse, abnormal usage, unauthorized automation, or threat to the stability, security, or performance of the Platform.

The application of the Fair Use Policy does not constitute either an unavailability or a breach of COMINTY's obligations relating to the availability of the Platform as defined in the License Agreement. The contractual availability guarantee covers the accessibility of the service and not its throughput, processing speed, access to a specific AI model, or specific feature.

The Platform shall be deemed available as long as Users can access it and submit requests, even in degraded mode, except in cases of suspension justified by manifest abuse, unauthorized non-human use, security risk, or threat to the stability of the Platform.

The Platform is our property, as are the software, infrastructures, databases, and content of all kinds (texts, images, visuals, music, logos, trademarks, etc.) that we operate. They are protected by all applicable intellectual property rights or database producer rights. The license we grant you does not entail any transfer of ownership.

Consequently, any disassembly, decompilation, decryption, extraction, reuse, copying, and more generally any acts of reproduction, representation, dissemination, and use of any of the elements composing the Platform, in whole or in part, without our authorization, are strictly prohibited and may be subject to legal proceedings.

The Organization's data used to feed the ChatBot is the property of the Organization. It is protected by all intellectual property rights. However, for the proper functioning of the Services, the Organization expressly authorizes us to decrypt, extract, reuse, copy, and reproduce the data transmitted by the Client to feed the ChatBot.

By subscribing to the Services, you acknowledge that the content of all kinds that you publish on the Platform (the "Content") is disseminated in a spirit of community exchange.

Testimonial Usage Rights (10 years):

• free dissemination on the Platform and partner websites;
• promotion across any medium;
• translation into any language;
• format modifications for technical constraints;
• no remuneration claims.

Any testimonial containing personal data may be subject to withdrawal requests via hello@cominty.ai.

You are responsible for maintaining the confidentiality and security of your login ID and password. Any unauthorized use must be reported immediately to COMINTY.

You can feed the ChatBot by uploading documents directly to the Platform. You expressly authorize this use of the data and documents that you transmit to us.

Your guarantees:

• the Organization holds all rights to transmitted documents;
• the documents do not constitute infringement;
• nothing obstructs free exploitation by COMINTY;
• you indemnify COMINTY against any claims.

Permitted use:

• personal use only;
• report security threats;
• follow platform guidelines.

Prohibited activities:

• illegal or fraudulent activity;
• harming public order;
• reverse engineering;
• commercial exploitation.

You are responsible for all Content published on the Platform. Content is public by default and visible to other users.

Content must not:

• violate public order or morals;
• infringe third-party rights;
• be false or misleading;
• harm computer systems;
• promote illegal activities;
• be defamatory or abusive.